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{"id":297,"date":"2017-04-06T08:46:46","date_gmt":"2017-04-06T08:46:46","guid":{"rendered":"https:\/\/www.ukrn.org.uk\/?p=297"},"modified":"2024-01-17T21:03:17","modified_gmt":"2024-01-17T21:03:17","slug":"data-sharing-across-water-and-energy-to-support-consumers-in-vulnerable-situations-a-project-update","status":"publish","type":"post","link":"https:\/\/ukrn.srgry.uk\/data-sharing-across-water-and-energy-to-support-consumers-in-vulnerable-situations-a-project-update\/","title":{"rendered":"Data sharing across water and energy to support consumers in vulnerable situations \u2013 a project update"},"content":{"rendered":"\n

Data sharing across water and energy to support consumers in vulnerable situations \u2013 a project update<\/strong><\/p>\n\n\n\n

Published: 6th April 2017<\/p>\n\n\n

The regulators of the UK Regulators Network (UKRN) want to ensure that regulated companies effectively support and meet the needs of those consumers who may find themselves in vulnerable circumstances. Cross-sectoral work with this aim in mind has already taken place, including the UKRN\u2019s plain English accessibility leaflet<\/a>, on the free support services available across different sectors as well as signposting<\/a> between water and energy companies, where companies highlight one another\u2019s support services to their customers.<\/p>\n

Building on this, Ofwat, Ofgem and the UKRN are working together to identify the potential benefits, opportunities and challenges of sharing vulnerability information – in a targeted, proportionate and appropriate manner – across water and energy companies.<\/p>\n

In January we published an open letter<\/a> to update our stakeholders on progress so far. Since then we\u2019ve completed our desk research and identified a number of key themes; in particular the importance of transparency, data security, consumer trust and a clear value for both them and companies, in exchanging or sharing information.<\/p>\n

We\u2019ve been pleased to learn that there\u2019s a lot of positive work going on in both sectors already:<\/p>\n